Returns Policy

Returns Policy
If you receive an item and change your mind about it then you can arrange to return it within 7 days of your delivery date. It must be in its original packaging, unused and unwashed. 
Return postage costs are the buyers responsibility and your original shipping charge is not refundable.
  Return shipping charges will only be paid if an item arrives damaged/ in error.
Custom sized items e.g cage liners are NON REFUNDABLE so please ensure you are happy with sizing (place the liners in the cage to test before washing)
Any items that have been washed and used are NON REFUNDABLE under any circumstances as they are not resellable in this condition. Please ensure you are happy with your items before giving them to your guinea pigs.
After paying for a custom order you can cancel an order - in the first 24 hours for a full refund. Orders cancelled after this period will be minus the cost of any fleece bought to make your order. This applies to cage liner orders only. 
If you have any questions please drop me a message